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Quality Management System Certification (International Organization for Standardization) ISO 9001:2015 Standard has been developed on a simple process based structure, which is generic in nature and adopt the process management approach .The structure of ISO 9001:2015 is based on a PLAN-DO-CHECK-ACT improvement cycle and eight management principles; providing a framework to guide organizations towards continual improvement and achievement of customer satisfaction.
The major clauses in the standard are :
Quality Management System
The standard is designed to look at the important process affecting customer satisfaction, from the initial review of requirements related to product, to the packaging and delivery of the finished product. The intent of standard is to provide the universal baseline for Quality Management, which can be used by companies around the world.
The success of this idea is evident from the fact that ISO9001 series that become the most widely used quality management system in the world.
Benefits of ISO 9001: 2015 :
Provide a Systematic, visible way to lead and operate an organization that continually improves performances. provides an organization wide, consistent and comprehensive approach and clarifies roles and responsilities and linkages to all interested parties. Involves top management in the improvement of the quality management system.
Provides better understanding of the relationship between cost and benefits Structures the operations of the organization to achieve desired results. Ensures sustained customer satisfaction by producing, delivering services and providing support function that meet customers need and expectations.
Provides controlled methods for measurements and monitoring of process and products. Provides for factual decision making. Increases the effectiveness and efficiency of the organization.